1.1 The Company means Style di Vita Ltd t/a Hydropool Surrey
1.2 The Customer means the customer of the Company
2.1 Final payment should be made by bank transfer (to the bank details as shown on the sales agreement) unless a finance plan has been taken out or unless expressly agreed otherwise at the time of order.
2.2 Final payment of the order must be made at least 72 hours before delivery, otherwise the delivery slot may be lost (except where a finance plan is being used for the balance of payment). For the avoidance of doubt, under no circumstances can payment be made on delivery.
2.3 Title of goods will remain with the Company until full payment has been received – no retention of any part of the final payment will be permitted
3.1 The goods do not include any supply of electrical cable and therefore it is necessary for the Customer to provide the correct electrical cable (installed by a qualified & certified electrician) in advance of the goods being delivered. Details of the electrical supply required are shown on your sales agreement and on the delivery guides. It will not be possible to commission the goods if the electrical installation is not in place prior to delivery and additional charges will become payable in the event that we are required to return at a later date to complete the commissioning.
3.2 Due to the size, weight and nature of the goods, some surface damage may occur to the exterior cabinet upon installation. We will use all endeavours to avoid such damage, however should damage occur, it will be repaired as necessary.
3.3 If the agreed delivery date is delayed by the Customer by more than 30 days, the Company reserves the right to charge the Customer the following fees for storage: Spas & Hot Tubs £60 inc VAT per week, SwimSpas £120 inc VAT per week. These charges must be settled in full prior to delivery of the goods. Once a delivery date has been booked & confirmed, any changes to that date at the customer’s request may incur a charge of up to £600 to cover transport cancellation fees.
3.4 Delivery & commissioning of the goods is on the proviso that not more than two installers are required to position the goods into the final location via clear access. Any obstructions including (but not limited to) fences, gates, posts, drain pipes, taps & planters should be removed by the customer prior to delivery. Any obstructions that require moving on the day of delivery may be charged for. The Company accepts no responsibility for damage to goods that require moving in order to gain access to the final location or for damage caused to grass, decking, slabs or flooring whilst manoeuvring the goods into position.
4.1 Where an order is placed at our showroom, at a show that we regularly attend or following a home visit or consultation, it is deemed to be an order placed “on trade premises”, therefore there is no 14 day cooling off period and cancellation costs will occur in the event or an order being cancelled. These costs may be up to (but no more than) 30% of the order value if the order is cancelled within 8 weeks of the delivery due date and up to (but no more than) 15% of the order value if the order is cancelled with more than 8 weeks’ notice.
These cancellation penalties are to cover transport fees, restocking fees, warehouse fees & administrative expenses where applicable. In the event that the deposit paid at the time of cancellation is lower than the aforementioned cancellation fees, the difference will become payable & will be invoiced accordingly.
4.2 If you wish to make any change(s) to the products you have ordered, please contact us at firstname.lastname@example.org. We will then let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change(s) and ask you to confirm whether you still wish to go ahead with the change(s).
4.3 All deposits are non-refundable, unless otherwise stated.
5.1 Safe water chemistry is the sole responsibility of the end user and should be maintained at all times. Careful notice should be paid to over-dosing chemicals into the water, which may cause damage to the surface, covers, headrests, fittings & components. Should Hydropool Europe Ltd or a qualified independent chemistry expert conclude that water has been over-dosed with chemicals, any damage would be outside of the manufacturer’s warranty.
5.2 The manufacturer may make technical & aesthetic improvements to the goods ordered from time to time. These changes will not affect your use of the product and do not constitute a breach of the agreement between us.
5.3 The manufacturer’s warranty on all Hydropool products is governed by Hydropool Europe Ltd on behalf of the manufacturer & the validity of any warranty claims will be determined by them.
5.4 Price increases may occur
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