What Customers Say About Their Experience With Us

We're very pleased with the service and advice provided by Adrian. We hit a few issues with the delivery but these were all resolved and Adrian provided a 5 star service from start to finish.

Jason Selfe

We are living in strange times when is hard to get what you really want. We ordered a hot tub from Jonathan, but because COVID it was always postponed, so we decided to get something which they have in stock in the UK, and not wait anymore. We are very pleased with sale, delivery, communication. Thank you Jonathan & Adrian for your help to choose right and best product. Will definitely recommend you to anyone who is looking for excellence from A to Z.

Miroslav Hrib

Adrian made our buying hot tub experience an easy and enjoyable one. He was so friendly and helped us buy the right tub for our family by getting us to try them out first. The delivery went very smoothly and the installation team were very friendly and helpful. We went with Hydropool Surrey because of their good reputation and excellent reviews and would 100% recommend them to anyone else

Harry Ducker

Excellent service and excellent product. Adrian was a pleasure to deal with and worked around our requirements for installation.

Steve Buckmaster

Very professional, friendly, no pressure service. Explaining fully about each hot tub. Fabulous collection of hot tubs on display - plus local to me a bonus. Delivery, setting up all went smoothly. Have my Hydropool self cleaning hot tub installed - do not want to get out of it. Very helpful to have different finance options available. Do not hesitate to call in, make an appointment.

I Kelly

We love our new hot tub! Adrian and the team have been fantastic and very accommodating through the whole process and now our only issue is trying to get our 4 year old out of it! Thank so much! Highly recommend!

Elizabeth Deane

Adrian was highly professional and talked us through all options to suit our budget. He was genuinely interested in finding us the best option and was not pushy.

He carried out home visits before and after installation, and was attentive to our needs. We settled on a hot tub with a wellness program, due to the numerous health benefits.

I thoroughly recommend Adrian at Hydropool Surrey for any of your hot tub requirements.

Angus McCarthy

Excellent product and great customer service. We recently bought a hot tub from this place and everything went super smooth and no hassle.

Alejandro Zamora

Fantastic service from Jonathan and all the team at Hydropool Surrey, very responsive to all my questions, fast and professional service from initial call to installation.

Tim D

Frequently Asked Questions

Whatever questions you have about buying a hot tub or resistance swim spa for your home, we’re here to answer them. Some of our most frequently asked questions are right here.

What causes low pH in hot tubs?

If your hot tub has a low pH, it may be due to several factors. You may have used too much pH reducer, or it may be because of your use of sanitisers or low-quality chemicals. However, it may simply be due to the water in your area having low pH.

Giles Johnson

14:14 18 Dec 24

Absolutely delighted with our purchase of the Platinum Spa 'Oslo' model, 7 seater hot tub. Hydropool are higher end quality whilst still competitively priced and delivered within about 10 days.Adam Mordue the sales manager was so friendly and helpful without any 'hard sell' pressure. We really appreciated that.We visited several different showrooms in the area and Hydropool hottubs and staff really stood out for us. We felt we were getting a quality product with very knowledgeable and supportive staff.Our decision was well made, because disaster struck when as hot tub newbies we struggled to keep the chemicals balanced and quickly got a bacteria infection in the hot tub a couple of days before we were due to host a big party!We called Adam for help that evening and he came to the rescue at 9am the very next day and patiently helped us disinfect, drain, clean and refill the hottub. We were back up and running in time for our big party and we felt much more confident in being able to maintain our hot tub going forward. He really went above and beyond.I wouldn't hesitate to recommend Hydropool Surrey. Great hot tubs with a great after service from experts you can trust.

Mark Tovey

12:58 13 Aug 24

Adrian and the team cannot do enough to help, I cannot recommend them enough, from sales to after care they simply knock it out of the park.

James Walton

01:16 10 Aug 24

Very good experience. Thank you for an amazing swim spa. Adrian was very helpful in advising the right spa for my family. I want to thank him for his patience and support throughout the process. Best in the business for a reason. I spoke to a few places before making my decision but I am very pleased I bought from this company. Would highly recommend anyone thinking about having a pool/spa in their garden to pick up the phone to these guys as you’ll be advised very well and when ready they efficiently deliver. Very impressed and thank you. They are so established they probably don’t need these reviews but I want to take the time to say how good they are. Keep up the good work!!

Darryl

10:38 08 Aug 24

Great service and advice - thank you Adrian! We spent a lot of time shopping around and chose Hydropool Surrey over many others - our hot tub has just gone in and we are very pleased with everything so far

Alison Thomas

20:15 06 Aug 24

Thank you for all the great advice, customer service and after sale support, with buying our Hydropool. We are so pleased with our 7 person Hot Tub and would highly recommend choosing Hydropool Surrey for anyone interested in getting one.

David Drain

11:54 02 Aug 24

Adrian couldn’t have been more helpful - I had an issue with my local Hydropool dealer and Adrian was happy to help in any way that he could. After sales service is clearly important to this dealer…

Graham Woolmore

11:36 29 Jun 24

I called hydropool Surrey for some advice regards chlorine levels in my hotub. Adrian Thank you so much for your help it was very appreciated 5* customer service.

Jo Hilliard

10:51 17 Jun 24

Adrian has been fantastic! Had a slight hiccup with the pool which Adrian sorted out without any delays or problems. Would highly recommend Surrey Hydropool.

pippa-may king

19:38 16 Jun 24

Recently purchased a swim spa, everything was perfect and couldn’t have asked for better customer service. Thanks too Adrian and his team, everything was seamless and would highly recommend this company! - Rachel & Tony

Ali Flynn

08:11 05 Jun 24

Absolutely love my Hot Tub and Hydropool were helpful from start to finish. Their knowledge and advice was invaluable and their aftercare second to none. Would highly recommend.

Boghos Boghossian

17:09 25 May 24

Adrian and his team were a delight to work with. I also did quite a lot of research and tested a few hot tubs. Hydropool came on top and we are very happy with our investment. It transformed our lives. Thank you Team!

David Walker

17:07 27 Apr 24

Extremely helpful, knowledgeable and patient. Adrian's main concern was that we chose the right pool for our needs. Adrian provided us with details of reliable and expert installers such as Grandscapes and Hot Tub Medic. The Hot Tub was delivered and installed within a matter of weeks. As you can see we are very happy with the outcome! We would like a swim pool next!

Richard Stanier

16:44 13 Feb 24

Simply one of the best decisions we have made. We purchased a Hydropool Hot Tub from Adrian some 2 years ago. We use it almost daily all seasons. I have just had a service done and swung by the he Addlestone showroom this week to pick up some sundries / consumables. A seamless service from start to finish. The Hydropool Tub has been flawless / reliable. The quality of the product, in particular insulation performance is exceptional when compared to others I researched. I cannot recommend these units highly enough. RjS

Muks S

20:45 19 Nov 23

I very rarely write reviews but I am compelled to share our fabulous experience with Hydropool Surrey. We first visited the showroom during a break from lockdown on a visit to the adjacent garden centre. We were warmly invited by Adrian to explore for our first time the world of Swimspas. No pushy sales just a genuine interest to explain the products. For many years we had thought about the dream of having a swimming pool. We visited three times and wet tested the 19DTAX Swimspa before committing to its purchase. We wanted to incorporate it into a project with an adjacent outbuilding. We had sound advice on the pros and cons of fully sinking it into the ground but persevered with the latter for aesthetics. Adrian came to visit our home in NW London more than once and was helpful throughout the design stage. The project was significantly delayed by planning which is not unusual in the last few years. The company was unbelievably patient and kind. We finally broke ground this spring and our project was completed this summer. Adrian was amazingly helpful and kept abreast of the project and liaised with our teams. It was a delight to see him on the day of delivery on a muddy wet morning. He was helpful all the way to its commissioning and still provides aftercare and advice. Was it worth it? Absolutely. More so that we were fortunate enough to choose Hydropool Surrey. There are competitors out there that we visited. From our experience you won’t find a Hydropool dealer as conscientious and caring as this team. Our sincere thanks especially to Adrian. Our kids can vouch for this!

Amit

15:52 25 Oct 23

I have just spoken with Adrian the owner of Hydropool Surrey who was incredibly helpful to me by taking time out of his day to call me straight back and diagnose/solve my issue. I genuinely wish I had purchased my swim spa through him originally. If only all businesses offered customer service like Hydropool Surrey, the world would be a happier place! Thank you so much. Amit

Joshua Ofori-Dei

18:07 06 Oct 23

Adrian was extremely helpful with helping me set up my hot tub. He was extremely professional and knowledgeable, making it extremely easy for a novice like me to safely set up and operate my hot tub. He was patient and took the time to respond to any questions or concerns, and went above and beyond to ensure understood what we needed to do. I will definitely be purchasing all the products I need in the future from him.

H. Ash

10:10 29 Sep 23

Adrian and the team were excellent from start to finish. They recommended then worked closely with a landscape gardener to fit our pool into a complex garden project with tricky access, then provided excellent support when we had questions getting it up and running. When a part needed replacing they got it done at no cost within a day, and have done a few video calls teaching us how to get the best out of the kit. Highly recommend!

Peter M

10:06 28 Sep 23

I very rarely do reviews but after two years of swimming all year round it only seems fair. The pool is great but Adrian is the key to this business, great honest selling and always available for service and support.

Nick Lee

17:13 14 Aug 22

Fantastic and beyond our expectations is the bottom line.We have been looking for some time, we have a lap pool overseas so have experience of managing a pool. I am a diver, my wife a Physiotherapist. In our LogCabin we wished to transform this into an Aqua aerobics and Hydrotherapy pool.Adrian and his team were fantastic, we visited booked a test swim, and immediately could see this was going to be so much more fun than a simple lap pool and way easier to maintain. We signed the deal in the pool and two weeks later was being installed!We had an old Lazy-Z Inflatable hot tub so decided to add a Serenity 670 Platinum Hot tub together with the 17AX trainer to extend the Hydrotherapy and swim spa experience.We have now had the combination for 4 months and we are so pleased with the package. The swim spa is so much more than a lap pool. There is so much more you can do in a swim spa than a simple swimming pool. There is quite literally endless options, exercises, aqua aerobics, and even plane old swimming! You can have still water with the wide range of aqua floats available, or have a river of water flowing. One obvious difference is the water is moving. So lovely to swim and exercise in moving water that you can control in an infinite ways the speed, directions, turbulence etc. Gives quite a difference experience to a static swimming pool.Swimming against the swimspa gives a good workout, which can be done with or without googles or even a snorkel!It offers so much more options for Aqua aerobics and hydrotherapy than a plain pool. There are just endless options, with finely controlled pool temperature. Very little water actually splashes over the sides, it is well designed to keep the water inside the pool.The addition of a TV in the room enables on line aqua aerobics tutorial and training to be undertaken. We are looking at introducing Aqua Cycling to the exercise programs.I am so pleased we choose a Swim spa over a standard pool. The swimming experience frankly is way more fun than our lap pool. The pumps are plenty powerful but equally very finally adjustable. I cannot as a strong swimmer beat level 9 or 10!The addition of the Jacuzzi seats and jets at the back is really nice. Relaxing while others exercise or simply resting.The surfaces of the Serenity and Swimspa are really smooth to feel. The amazing number of jets, air vents and options of seating, make the options of Tranquility spa relaxation so much more. The Tranquility pack with aromatherapy oils is amazing and so relaxing for people.Maintenance is super easy. The High pressure filtration system with ozone and UV works really well. Yes we have to keep a watch on the levels with dipsticks and we were recommended the Digital Trutest device. This device uses dipsticks and gives a digital readout of the levels- so super accurate and easy to keep a log.We have two Mitsubishi Lossnay Heat recovery units to remove the humid air without loosing or gaining heat. These are cheap to run and prevent any condensation or damp problems. In addition a standard Air conditioner keeps the room cool or warm depending on the time of year though not often needed to be honest.As far as electricity costs - the insulation is so good, that frankly we have not noticed it on our electricity bill, we keep swim spa at 32C and Hot tub 38C. Contrasting with our concrete lap pool that looses heat and is expensive to run.We are so grateful to the team at Hydropool for being so honest, so knowledgeable (we delved deep into the science which gave me great confidence the team knew what they were talking about). So helpful and arranging such a quick install was brilliant.We are super pleased we took the quick decision to invest in the two pools providing a great service.Thank you Adrian, Jonathan and the Team.Nick and Michele

Our Technology

Pure Water Technology

Self Clean Technology

Energy Efficient Insulation

Wellness Programmes

FORM® Swim Goggles